Marks & Spencer interview guide
Marks & Spencer sells food, clothing and home, and many stores have a food hall. Store roles include customer assistants in food, clothing and home, cafe roles and stock teams.
What Marks & Spencer values
M&S calls its values “The M&S Way”, five behaviours that guide everyday work:
All in for the customer
Putting the customer at the centre of what you do.
Make every penny count
Being careful with money, waste and time.
Talk straight
Being honest and clear.
Do the right thing
Acting with integrity, even when it’s harder.
Own it and get it done
Taking responsibility and following through.
What to show at your interview
- Customer examples where you went “all in”.
- That you’re careful with stock, waste and time: rotating food, cutting mistakes.
- Straight talking: an example of raising a problem honestly.
- Ownership: a job you saw through to the end without being chased.
Questions you might be asked
Every interview is different. These are typical questions for Marks & Spencer roles, matched to what they say they look for.
- Tell me about a time you went above and beyond for a customer.
- Give an example of when you saved time, money or waste at work.
- Describe a time you had to tell someone something they didn’t want to hear.
- Tell me about a time you did the right thing even though it was harder.
- Give an example of a task you owned from start to finish.
How to apply
Apply through M&S Careers, where store, food and seasonal roles are listed by location.
Marks & Spencer careers