All retailer guides
Luxury Retail
luxury
iconic
fashion
premium
Selfridges interview guide
Selfridges is a luxury department store with stores in London, Manchester and Birmingham. Store roles include sales associates, consultants and brand specialists, and the focus is on an exceptional experience for every customer.
What Selfridges values
Selfridges’ careers pages describe its vision, and say its people “maintain our vision through the values we live day-to-day”:
Vision
“To be the destination for the most extraordinary customer experience.”
Community
Values Ambassadors, team communities and a focus on belonging and bringing your whole self to work.
What to show at your interview
- That you can make a customer’s visit memorable, not just complete a sale.
- Confidence talking about products and brands, including luxury ones.
- That you work well alongside consultants, specialists and managers as one team.
Questions you might be asked
Every interview is different. These are typical questions for Selfridges roles, matched to what they say they look for.
- Tell me about the best customer experience you’ve ever given, or received.
- How would you welcome a customer who seems to be just looking?
- How would you handle a demanding customer with very high expectations?
- Which brand would you love to represent, and why?
- Give an example of when you worked closely with a team to hit a goal.
How to apply
Apply through Selfridges’ careers pages, which list store and head office roles.
Selfridges careers